Customer complaints management - Internal review

Version Number

1.1

Implementation Date

7/01/2020

Scope

Department-wide

Purpose

This procedure outlines the responsibilities and processes for internally reviewing a customer complaint. 

Overview

Interim arrangements as we transition to a redeveloped register

A project has been initiated to improve the register's user friendliness and functionality.
 
The redesigned register will provide a contemporary approach to store, search, navigate and access departmental policies and procedures.
 
In the interim, policies and procedures are being developed with a revised content structure including this procedure Customer complaints management - Internal review.

Responsibilities

Process

Online Resources

Review Date

15/10/2022
Attribution CC BY