First Aid

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​The Department of Education, Training and Employment (DETE) is committed to the provision of an effective system of first aid management to protect the health and safety of all staff, students and others who are on-site and also during off-site activities such as excursions, sporting events and camps. ​


​First aid equipment, trained first aiders and facilities assist in the management of workplace injury and illness. The First Aid Code of Practice provides practical advice for the selection, provision, maintenance and use of first aid equipment, facilities and services at a workplace. Departmental procedure for first aid reflects the risk management approach adopted in the First Aid Code of Practice


​Director General:

  • take all reasonable steps to ensure first aid is available for all staff, students and others including those staff who do not work during normal business hours (e.g. cleaners)
  • ensure a risk management approach is used to identify and resource first aid for departmental workplaces
  • consult when making decisions about first aid requirements

Officers-in-Charge (Principals/Managers/Officers-in-Charge):

  • take all reasonable steps to ensure first aid is available for all staff, students and others including those staff who do not work during normal business hours (e.g. cleaners)
  • determine first aid requirements based on the outcomes of a risk assessment process
  • implement recommendations from the first aid risk assessment to ensure ample first aid requirements for regular day-to-day activities, as well as practical sessions and off-site activities (e.g. excursions, sporting events and camps)
  • fund first aid training, resources, equipment and facilities 
    • additional training may be required for the first aid management of individual health issues e.g. anaphylaxis, asthma, diabetes, seizure
  • provide information that is easy to understand, accessible and takes into account the language and literacy levels of staff, students and others. Information may be given using verbal methods (e.g. explanations and demonstrations) or visual methods (e.g. videos and posters). 
  • provide first aid information and instruction as part of each workers’ induction training, ongoing professional development and whenever there any changes to first aid processes
  • ensure staff have undertaken training relevant to the expectations of their first aid role 
  • ensure first aiders are not directed to provide first aid care beyond their level of training
  • maintain a register of first aiders including qualification and renewal dates
  • clearly display names, contact numbers and usual locations of first aiders
    • in the first aid room/area 
    • by phones
    • on emergency procedure notices
    • on/in first aid kits
    • on safety noticeboards
  • ensure infection control practices are followed during the provision of first aid and in the disposal of first aid waste
  • invite staff to confidentially disclose their medical conditions, especially if the condition is potentially life threatening (e.g. anaphylaxis), to determine any first aid processes required.  All arrangements are to be made in consultation with the individual
  • maintain confidentiality of an individual’s information
  • manage emergency medication needs 
  • maintain records of injuries/illnesses and first aid (e.g. using MyHR WHS where available)
  • monitor and review the effectiveness of first aid measures at least annually or on an as needs basis. 

Automated External Defibrillators (AED)

  • Determine if the purchase of an Automated External Defibrillator (AED) would benefit the workplace by reviewing the Automated External Defibrillator Guideline. The decision to make an AED available at a departmental workplace is the responsibility of the officer in charge (principal/manager) of the workplace.
  • Manage the initial cost of purchase, use and training related to the AED.
  • Manage the ongoing training, maintenance, security and record keeping and costs associated with the AED.

Ambulance Travel – Accompanying a Casualty

  • Queensland Ambulance Service (QAS) does not implement a state wide ruling regarding casualties being accompanied during an ambulance transfer.  The decision to request a person to accompany the casualty is at the discretion of the ambulance officer.  The decision is based on the nature of the injury, the age and the overall condition of the casualty.

First Aiders:

  • hold a current, nationally recognised first aid qualification/statement of attainment issued by a registered training organisation (RTO) for the nationally endorsed first aid units of competency.  First Aiders should attend training on a regular basis to refresh their first aid knowledge and skills and to confirm their competence to provide first aid.   
  • ensure first aid training is current and records reflect qualifications
  • provide initial care of ill or injured staff, students and others by rendering first aid care in accordance with approved training, and where appropriate, referring the casualty for additional medical advice (e.g. ambulance/doctor)
  • supervise the casualty until no further care or assistance is required, or until the person is handed over to appropriate medical care i.e. ambulance/medical personnel or the parent/carer 
  • adhere to adequate and appropriate standard precautions for infection control
  • prevent and manage skin penetrating injuries in accordance with the departmental publication Safe Handling and Disposal of Needles and Syringes.
  • ensure emergency medication (e.g. Ventolin, adrenalin auto injector) is stored appropriately and according to manufacturer’s instruction and kept “in date”.
  • ensure first aid kits are checked after each use and restocked as necessary so correct stock is always available and “in date”.  A complete assessment of contents should be undertaken at regular intervals e.g. quarterly 
  • respect the dignity of casualties and the confidential nature of information provided during the course of any first aid care. Disclosure of personal information without that person's written consent is unethical
  • remain in the first aid role until: 
    • expiry of the first aid certification 
    • the position is voluntarily relinquished 
    • services are no longer required 
  • be aware of your responsibilities regarding emergency medication needs including purchase, appropriate storage and ‘use by’ dates
  • follow the process for contacting an ambulance in an emergency 
  • record first aid administered in a first aid register (paper based or electronic if available).  
  • assist in recording and reporting injury/illness in accordance with Health and Safety Incident Recording, Notification and Management as necessary.

All Staff:

  • take reasonable care of self and others to prevent injury and protect the health and safety of all staff, students and others 
  • undertake induction and access information regarding first aid 
  • include first aid requirements when planning onsite and offsite activities, both curricular and extra-curricular.  This includes access to first aid and emergency medical treatment.  Consider medical conditions of students, staff and others, the hazards and risks of the activity and access to first aiders and medical services
  • ensure appropriate recording and reporting of injury/illness and first aid rendered in accordance with Health and Safety Incident Recording, Notification and Management.
  • communicate with parents of school students regarding injury/illness of student(s), including incident record/first aid record
  • adhere to standard precautions for infection control practices
  • be aware of and adhere to emergency medication needs
  • consider disclosure of personal health conditions to principal/officer in charge especially if the condition is potentially life threatening (e.g. anaphylaxis) to determine any first aid response needs


  • be aware of first aid protocols at the workplace
  • follow instructions of departmental staff regarding first aid protocols
  • report first aid incidents to supervising DETE staff member.


Utilise the Risk Management process as described in the First Aid Guideline to identify all reasonably foreseeable hazards and understand the level of risk associated with those hazards. Apply a risk management process to determine first aid equipment, facilities and trained personnel required.

1. identify potential causes of workplace injury and illness
2. assess the risk of workplace injury and illness
3. what first aid is required

a. first aiders
b. first aid kits and procedures
c. first aid facilities

4. review first aid to ensure effectiveness

Online Resources

Review Date

Attribution-NonCommercial CC BY-NC

First Aid
The immediate care given to someone who is ill or injured until more advanced care is provided or the person recovers. First aid provision also encompasses the identification and management of trained first aiders, resources and equipment.

First Aider
A person who holds nationally recognised Statement/s of Attainment issued by a Registered Training Organisation (RTO) for the nationally endorsed first aid unit/s of competency, has been identified by the workplace as a trained first aider and agrees to fulfil the role.

Sharing of information, giving workers a reasonable opportunity to express views and taking those views into account before making decisions on health and safety matters. If workers are represented by a health and safety representative, the consultation must involve the representative.  Consultation is to occur when making decisions about first aid requirements.

First aid requirements

  • the number, location and contents of first aid kits and other equipment 
  • the type of first aid facilities needed
  • first aid procedures
  • the number of trained first aiders.


  • types of first aid kits available
  • location of first aid kits and first aid rooms
  • details of people responsible for first aid kits/rooms
  • names and locations of first aiders
  • procedures to follow when first aid is required 
  • communication equipment 
  • reporting injuries and illnesses, including first aid 
  • standard precautions for infection control
  • access to debriefing/counselling services 
  • emergency procedures and first aid

An electronic system for recording workplace incidents and hazards for the department. 'Student First Aid' functionality is now available to support the recording of first aid details for school students.

Includes visitors to the workplace who are not staff or part of the student body, namely, volunteers in the classroom, visitors to the school such as parents.  It is not the position of the department to provide first aid to those who use departmental premises through a hire agreement.

Standard Precautions
Work practices that assume all blood and body fluids are potentially infectious.  Standard precautions are to be used as a first-line approach to preventing infection and are to be adopted for contact with all blood and body fluids.  Standard Precautions include: good hygiene practices (hand washing), use of personal protective equipment, appropriate handling and disposal of sharps and other infectious waste, appropriate cleaning and disinfection of contaminated items.