​Information and Communication Technologies procedures refer to development or acquisition, testing, and implementing applications and databases to support the department's business needs to capture, store, retrieve, transfer, communicate, and disseminate information through automated systems. This includes evaluating software and hardware and acquiring, tendering, leasing, licensing, and disposing of systems. Also includes communication network systems such as videoconferencing, voice mail, and email and the technical aspects of the Internet, Intranet and Web sites.