The IT procedures refers to the development or acquisition, testing and implementing applications and databases to support the department's business needs to capture, store, retrieve, transfer, communicate, and disseminate information through automated systems. This includes evaluating software and hardware and acquiring, tendering, leasing, licensing, and disposing of systems. Also includes communication network systems such as videoconferencing, voice mail, and email and the technical aspects of the internet, intranet and web sites.
It further provides the requirements for effective management of information such as records, data and information assets.